Tickets end. Equipment doesn’t.

Why service departments break down

Most service problems aren’t caused by people — they’re caused by systems that can’t handle reality.

Clean workflows don’t exist

Most systems assume perfect behavior. Service departments operate under interruptions, missing information, and constant pressure.

Visibility collapses at intake

The moment equipment enters the shop, visibility breaks. Information is fragmented, ownership is unclear, and history starts getting rewritten instead of preserved.

• Whiteboards get erased

• Paper tags fall off

• Verbal handoffs break

• History gets lost or rewritten

• Units arrive unpredictably

• Information is incomplete

• People are interrupted constantly

• Systems that require perfection fail

Permanent identity

Every unit in UNITRAK is assigned a permanent identity that is never reused, never reset, and never reassigned. The identity belongs to the equipment itself — not the service visit.

Service history is recorded as an append-only log. Entries are added, never edited or deleted, preserving an auditable record that survives staff changes, disputes, and time.

UNITRAK is designed to function with incomplete data, interruptions, and human error. Systems that require perfect inputs fail in service environments.

Append-only history

Tolerance for real-world conditions

How UNITRAK treats equipment differently

UNITRAK is asset-first.
Everything else follows from that decision.

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